Role title: Help desk operative

An opportunity has arisen for an experienced Help Desk Operator to join one of the UK’s leading Facilities Management service providers, working on a prestigious contract in Romford, Essex

This is an excellent opening to join a well-renowned organisation offering; genuine career progression opportunities and excellent training prospects.

Purpose of the job:

To provide a comprehensive and finance administration to the contract. To maintain concise records of all transactions and engagements. To liaise with client representatives.

Main Duties and Responsibilities:

*To be the first point of contact for the contract and assist with any queries from clients internal and external
*To log new calls efficiently and professionally to the agreed level of information required.
*To understand the contract SLA’s and responsibilities
*To chase updates on the jobs as per the phone calls
*To allocate and dispatch new jobs to engineers
*To allocate and dispatch new jobs to subcontractors used by the contract
*Raise PO’s to send to the contractors
*Dispatch and chase ETA’s for jobs
*To accurately and efficiently update the CAFM systems to ensure effective reporting
*To manage the life cycle of all tasks ensuring the CAFM system is updated to reflect accurately
*To actively manage and update all Priority 1 Emergency calls
*Escalate difficult jobs and any complaints
*To undertake general office duties relating to the contract.
*To undertake training of staff as and when required.
*To enable full auditable trails with all applications
*To be responsible for the commercial support on the contract through to final account
*Any other activities on an Adhoc basis.

footer logo
  • Twitter Facebook Linkedin Youtube
  • Registered Company No: 11078698